Vodafone Rocks!

Since I have recently shifted from Gurgaon to Pune, I decided that I need to give up my old Vodafone connection and take up a new local connection. As I was pretty happy with the service of Vodafone in Gurgaon (and in Pune) I thought it will be better if I get the connection deactivated legally (and not just throw away the SIM).

Also, since I want to take up a Vodafone connection in Pune as well, I also wanted to know if Vodafone would be interested in shifting my old connection details to the new number that I take here in Pune. After all, wouldn’t it be more profitable for them to retain an existing (relatively) high-paying customer (my average monthly bills are usually in the range of 600-800) without incurring any costs on the acquisition? (I got a B+ in the Customer Relationship Management course in college, but surely this is a more common sense approach to building “lasting customer relationships”) 😉

Anyways, back to the point. The customer service rep flatly told me that there is no way that my existing customer profile can be shifted to Pune. I would need to get a new connection here and that may or may not be a Vodafone connection. He also told me that I will need to send them a letter (not an email, a letter) asking for the current connection to be deactivated. After I almost laughed at his face and flatly told him that I am not going to go through the trouble of writing a letter for them, he agreed to make do with an email from me (though a fax would be still preferable for them). He also took down a request from me regarding this and promised to get back to me in 72 hours (or so i thought).

In case you didn’t know, Vodafone cares such a lot about “prompt” service for its customers. After putting down the phone, I got a confirmation message from Vodafone regarding my request. This is what the SMS says:

“Hello! Your service request number is xxxxxxx. We shall respond to your query by Thursday 05-Jun-08 06:00 p.m.


Maybe, I misheard the guy on the phone. Maybe he said 72 days and not 72 hours. But still, do they seriously expect me to hold on to this connection (and pay HUGE roaming bills) till June??

(p.s. It seems that Windows Live does not allow comments without first logging on (I had no clue till now). I am in the process of shifting to another domain, till then, drop me a mail plz :))


Where are you from?

One of the questions that most gets my goat is “where are you from?”

My answers to this have varied from “I was born in a, did my schooling from b,c and d, engineering from e, worked in f. And ooh… BTW my parents are from g and h. So what is the color of Saturn’s third moon?” to anything from Kashmir to Kanyakumari (usually to random people sitting across me in trains, planes or buses).

I mean, how the hell are you supposed to answer such a question?

If the person who has asked the question is from anywhere between a and h, you can usually expect a barrage of questions and/or sweet memories of that place. which you will generally have no clue about. And if you are as bad as me in remembering routes, names etc., you will understand what I am talking about.

I mean I have been living in Gurgaon for the past 18 months now. But the only places I can go to without asking anyone for the route is the Sec-14 market and the 3 malls between iffco chowk and Sahara mall (am still confused between the names of the other two malls).

So the next time you are in Gurgaon/Pune/Anywhere else and want me to meet you in DLF Phase Whatever… please be prepared to give me detailed instructions about how to reach there.

And as far as the “where are you from?” question is concerned… the next time someone asks me that i am going to say Frogstar World B… and subject the questioner to a Total Perspective Vortex. Let me see you survive that.


20/20 Vision

Today, or
rather yesterday (1st September) was the 2nd anniversary
of my joining TCS. Even though I actually finished college in May 2006, this is
the day college life actually ended and the realities of life (work, money etc.)
actually came to the forefront.

The past
two years have had a whole lot of learnings in them. From an “electronics
engineer” (LOL :-)) I first became a software professional and then a student
again. In a way life has come one full circle.

On a
personal front, the wild child that I had inside me has cooled down
considerably. From a kid, not waiting a minute in picking up fights, I have
become more like dad (I don’t remember the last time I saw him angry). My
temper has mellowed down considerably and I have become more subdued in my approach
to things. (Dear Reader…. Wipe that smirk off your face… its true! :-))

In these
two years, the steepest parts of the learning curve came twice, the first 4-5
months into my project in TCS and now after joining MDI. The second phase is
still in continuation and I expect it to continue for the next year at least. After
two years, it will start all over again. It never really ends, does it?

Coming to
TCS, the most significant contribution that TCS made in me was that it made me
more tolerable to people in authority. I have always had a problem with someone
ordering me around. I agree that nobody likes this, but some people adjust to
it better than others. Having been “blessed” with a boss who never even thought
twice before screaming at her husband in public (again and again and again…),
the adjustment part was a bit beyond my reach initially (it never came within
my grasp). The constant running-ins that I had with her did leave a bad taste
in the mouth early on, but with time even that started feeling normal. I did try
my best to keep a distance from potentially explosive situations, but when
there are two empty vessels in the sink, there is bound to be some clatter. At the
same time, there were some other people from whom I learnt a lot. They were
there to clean up the mess that I used to make and kept me in reins whenever I threatened
to run amok. Thanks everybody!

Living in
Mumbai was also a roller coaster experience. My initial misgivings about the
city vanished over the course of time and I came out a total convert. Mumbai
can do that to people.

As for
the past 3 months in Gurgaon, I can’t say anything now. I’d rather have the
benefit of hindsight and experience before I comment on it.

if “Hindsight is always twenty-twenty” (Billy Wilder) and “Experience is the
name everyone gives to their mistakes.” (Oscar Wilde)

all make mistakes at least the eyesight will improve. (Gagan Jain)

(Bad Joke… i know :-))